Last updated: March 2017
1. Core Principles
When you contact us or buy from us, we collect the following information, and use it only as described below:
2.1. Personal Details. This may include your name, address, email address and phone number. We use this information in the ways you would expect, such as to set up your Account or contact you.
2.2. Payment Information. When you initially provide or update your payment information, we transmit it via an encrypted connection to our Payment Processor. We don’t store your payment information, other than your zip code and country, which we require for billing and to comply with tax and other government regulations.
2.3. Communications With Us. When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you.
2.4. Files You Provide Us. When you use the Services, we store, process and transmit your User Content and information related to your account. We process and store such files and information in order to provide the Services.
Following The Law. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to comply with the law, protect our rights or prevent fraud or abuse of Squarespace or our users. When we receive law enforcement or national security requests for information, we strongly believe in privacy and transparency. We scrutinize such requests carefully and challenge vague, overbroad or otherwise unlawful requests. And when legally permitted, we provide our users with notice that their information is being requested. This notice is provided so that you have the opportunity to challenge such requests.
While no service is completely secure, we have a systems in place to keeping your information safe. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network and testing for and protecting against network vulnerabilities. .
We'll retain your personal information for as long as we need it to provide you with the Services. You can ask for your personal information to be deleted at any time by deleting your Account or contacting us firstname.lastname@example.org. Please note that there may be latency in deleting your personal information from our servers and backup storage, and we may retain your personal information in order to comply with the law, protect our rights, resolve disputes or enforce our agreements.
To modify or delete the personal information you have provided to us, simply contact us. We may retain certain information as required by law or for necessary business purposes. On request, we'll provide you with a copy of your personal information that we maintain. This request may be subject to a fee not exceeding the prescribed fee permitted by law.
We may periodically email you service-related announcements. We'll also send you emails related to your transactions. We may also send you marketing or promotional communications, but you can opt out of receiving subsequent marketing or promotional communications by clicking the link marked unsubscribe (or a similar phrasing) that’s included in those communications.